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Client Service Manager
Salary: up to £35K – 12 months maternity leave contract

Client Service Manager – Woking – up to £35K – 12 months maternity leave contract

My client has developed a unique product to support and strengthen their client’s market efforts and likewise they have a very flexible and supportive office environment in Woking.

The remit for this role will be wide reaching; as well as the day to day you will also look for ways to improve the customer journey as well as the internal processes through a range of projects, often working closely with the South African and Holland teams. You will also have to manage external customers’ expectations too. You must have very high standards to ensure that the Customer Service team offer exceptional service at all times and be able to implement any training as and when required.
In this role you will oversee every touch point there may with customers to ensure that my client has satisfied customers and low cancellation rates. This maybe via calls, emails, letters, live chat, newsletters, transactional messages or on line experience.

Could you bring to the customer service team:-
· Good man management skills to be able to support and nurture the team
· Fantastic customer service skills
· Good interpersonal and communication skills to work with the credit control team to ensure that debt days are kept to a minimum
· Strong IT and reporting skills
· Great customer retention and renewal management

If you think that this is the company for you and you are looking for a 12 month maternity leave contract then please apply NOW!

My client offers a great working environment, parking on site and great benefits on offer for the right candidate.

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