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Head of Unique Challenges
Salary: £40,000 - £45,000

Head of Unique Challenges – £40K – £45K- Woking
Reporting to the Chief Executive and the Event Director the Head of Unique Challenges will manage the team who will oversee these small team events; from launch, recruitment, planning, operations, payments and above all ensuring that participants are made to feel welcome, appreciated and special. To develop new challenges as part of the company portfolio.
This role requires a person with a strong business and negotiating acumen, experienced at event management and great warmth and compassion for the entrants.

All aspects of this position are aimed at achieving the charities financial and non-financial targets.

Key result areas:
Manage the day to day operation of the team; ensuring that all responsibilities, targets and deadlines are met within a timely manner. This involves cross-organisational working with various departments within the charity.
Take the lead in the planning, creation and execution of new challenges. Developing sustainable, financially viable, long term projects, reviewing the current events portfolio, understanding market trends and technology.
Managing multiple activity income streams. Finance – oversee that all payments from attendees are received in a timely manner by the Finance Team. Fundraising – review and confirm that each individual fundraising for the events is received on time, and any relevant communications are delivered in an appropriate manner and this is in conjunction with the Chief Executive and Fundraising Team.
Set annual targets and budgets; assessing their impact and value. Accounting for all expenditure. Forecasting participant targets for the upcoming and financial year/s. It is an essential part of the role to ensure that targets and goals are met within each event and to continually evaluate the strategy to give the highest customer care.
Managing all financial and logistical aspects of arranging for our attendees and staff to travel to other parts of the country or world.
Managing commercial relationships with Operators and agencies logistical operations for each challenge and handling the relevant deadlines and payments required for these.
Supporter Care – working closely with the Chief Executive in developing supporter care programs. Oversee that the team delivers the very best supporter care to our supporters and fundraisers.
Marketing, Advertising and Social Media – working in conjunction with other staff teams to create compelling and interesting copy; to recruit, inform and inspire our attendees to support the charity in its short and long term objectives.
Working with various online platforms; charitable databases, online registration systems and CMS website platforms to enable the challenges to launch and then the management of the Challenges day to day functions.
Oversee Training Walks and Information Day operations; together with the staff members.
Leadership – developing leadership programs together with the Chief Executive to cultivate staff to support, lead and manage Challenges. Including leading staff briefings and presentations to Supporters.
Line Managing 2 direct reports
Lead Training Walks and Challenges as part of the portfolio.
Ensure compliance is carried out including Terms & Conditions, Risk Assessments and appropriate Health & Safety practices.

You will have/be:
Excellent communications skills written and verbal
Exceptional organisation skills
Target and goal orientated
Must have excellent attention to detail
The ability to prioritise work and deal with a variety of different tasks
The ability to be very flexible and adaptable while working under pressure
The ability to use initiative creatively
Can work to and manage multiple deadlines
Physical ability to take part in challenges
An uplifting and positive character
A good team player
Have the ability to make others feel relaxed and cared for
A qualification in event management

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